- How long does a repair take.
- Sending laptops in for repair.
- Repair Terms and Conditions.
- Guide to Costs.
- Delivery
- Collection
How long does a repair take.
Most laptop repairs do not take very long, so we aim to return machines as quickly as possible to customers. Providing we have parts in stock most machines are repaired within two working days. Where we need to order parts in they usually are with us the next working day, so allow an extra day or two. For various reasons a few repairs take longer. The most common reasons are that parts are not available quickly, or that the machine has multiple faults. If this happens we will try and keep you advised, but please give us a call or email to check progress. Machines are returned by courier on a next day service.
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Sending laptops in for repair.
If your machine requires repair you will need to send it to us for an estimate. Please print and complete our Repair Authorisation Form (or click here for PDF version) and send it with the machine to us at:
Mintmicro Computers
0034 952 59 63 46
Please ensure your laptop is well packaged, in a strong box with at least three inches of clearance all around the laptop and plenty of packing. Please also ensure that you use an insured courier service, as we are not liable for any machine that does not reach us intact! Many customers use Royal Mail Special Delivery.
If you decide not to go ahead with the repair once we have estimated the cost or we are unable to repair it we will charge a €35 Including IVA handling and postage fee to return your laptop via insured courier.
Repair Terms and Conditions
By sending your laptop to us for repair you are indicating that you have read, understood and agree to the these terms and conditions, so please read them!
If the cost of a repair, fix or workaround does not exceed the Minimum Charge (currently €70+IVA) you agree we can go ahead and that you will pay this charge.
If the cost would exceed the Minimum Charge we will provide you with an estimate for repair. If you decide not to accept this estimate then we will make a €50+IVA handling charge to cover labour, postage and packaging to return the laptop to you. If you decide not to pay this charge we will dispose of the laptop for you.
You are agreeing to pay for any work we have carried out on your behalf, whether you have instructed us verbally, by phone, by fax, by email, in writing or via any other medium or via a third party. We will not charge you more than the Minimum charge without your agreement.
It is the responsibility of the customer to ensure that charges are paid for and return arranged. We will not normally release repairs until payment has been received. We may insist on payment being made by cleared funds. We reserve the right to dispose of machines after three months where payment has not been made, to minimize costs.
These Terms and Condition apply regardless of whether a signed Repair Authorisation Form is submitted with the laptop.
And finally .... back up your data - we cannot accept responsibility for it's loss!
Guide to Costs
Handling and postage charge if no repair made €35
Minimum Repair Charge €25
Software setup with CD €50
Software setup without CD €75
Upgrade fitting (memory/hard drive) €35+IVA
Insurance Report (includes return carriage) €65
Collection, and return if required €45 (Mainland Spain ONLY)
Please read our terms and conditions for laptop repairs
Please note we also repair desktop computers, printers, peripherals and projectors.
Delivery
We aim to despatch all orders placed before 4pm on any working day the same day. Although the vast majority of orders are delivered within between 24 and 48 hours, please allow upto 15 days for delivery.
Correos are our carriers for deliveries.
Offex are our carriers for heavy or more expensive items.
Deliveries by courier should be made 24-48 from time of order but, due to circumstances beyond our control, Correos delivery can take upto 15 days. We are unable to track Ordinary Mail post until this period has elapsed and we take no responsibility for it. If delivery has not taken place within 28 days of the date of dispatch, and the customer has not informed us, we will take no responsibilty for it's loss. We record all parcels.
Laptop Collection
We can collect your Laptop from any and all Spanish mainland locations for just €19.99. Please assure that your laptop is well packaged.
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